Guest concierge
A thoughtful answer. In every stay.
Prepare replies using the reservation, property guide and conversation. Handle arrival questions, suggest relevant extras and bring sensitive situations to your team.
✧Guest careExample
Can we arrive at 1 pm?
The turnover finishes at 2 pm. I’ve prepared a reply with luggage-drop options.
- TriggerGuest asks about an early arrival
- ContextCheck arrival time and property readiness
- Next actionDraft a helpful reply for review
Revenue & pricing
See the opportunity in your calendar.
Review booking pace, gaps and your pricing rules. Get rate and minimum-stay recommendations with a reason behind each change.
✧RevenueExample
Three nights still available
A pricing recommendation is ready. Your minimum rate stays protected.
- TriggerA three-night gap opens next week
- ContextReview occupancy and owner price limits
- Next actionPropose a rate change for approval
Listings & channels
Make the property worth a closer look.
Improve listing copy, translations, photo order and missing amenities. Prepare channel updates for the connections you choose to support.
✧Listing draftExample
A clearer first impression
Lead with the terrace, clarify sleeping arrangements and add the arrival guide.
- TriggerA property is ready to list
- ContextReview amenities, photos and guest fit
- Next actionPrepare a listing update
Turnover operations
From checkout to guest-ready.
Turn departures and arrivals into an assigned cleaning plan. Keep checklists, inspection photos and readiness together so the next arrival has a clear owner.
✧Property readinessExample
Harbour House · Arrival today
Cleaning assigned. Linen check and final inspection are next.
- TriggerCheckout at 11 am · Arrival at 3 pm
- ContextAssign the cleaner and inspection window
- Next actionTrack completion and flag delays
Maintenance watch
Small issues. Clear next actions.
Bring guest-reported issues and recurring service work into one queue. Prepare a vendor task, prioritize the impact and follow the repair through.
✧MaintenanceExample
Kitchen tap · Attention needed
A repair task is prepared with the guest’s report and the property instructions.
- TriggerA guest reports a leaking tap
- ContextCheck urgency and the property history
- Next actionPrepare the vendor task
Documents & deadlines
Keep the important dates in sight.
Organize the documents and configured deadlines your properties require. Prepare reminders and evidence for human review; specialist advice and legal filings stay with qualified people.
✧Document reviewExample
Insurance renewal · Due soon
The property owner has a review task with the current document attached.
- TriggerA required document is nearing expiry
- ContextCheck the configured deadline and owner
- Next actionPrepare a reminder and review task
Owner relations
Keep every owner in the picture.
Prepare property updates, monthly statement explanations and answers grounded in the owner’s records. Give your team a clear draft to review and share.
✧Owner updateExample
Your monthly property summary
Bookings, operating costs and open maintenance are ready for your review.
- TriggerThe monthly owner review is due
- ContextGather the statement and property notes
- Next actionDraft a concise owner update
Finance & reconciliation
Follow the money behind each stay.
Bring supported earnings imports, fees and expenses into a reviewable view. Match records, surface differences and prepare owner statements without treating an estimate as money received.
✧Money reviewExample
One payout needs a closer look
The earnings record and expected amount differ. Review the fee before reconciling.
- TriggerAn earnings file is imported
- ContextMatch reservations, fees and expenses
- Next actionFlag differences before a statement is sent
Owner acquisition
Grow the portfolio with context.
Keep owner inquiries, property details and qualification in CRM. Prepare proposals from the information you have and move the agreement and onboarding forward.
✧Owner pipelineExample
New property inquiry
Property details saved. A discovery call and proposal outline are ready.
- TriggerA new owner submits their property
- ContextQualify the location, condition and goals
- Next actionPrepare the proposal and next task
Brand & content
Give the next guest a reason to book.
Turn property details and guest insights into social posts, email drafts and review responses. Keep the brand consistent and review content before publishing.
✧Content planExample
A week at Harbour House
Three social drafts and a returning-guest email are ready to review.
- TriggerA property has a new set of photos
- ContextBuild a campaign from the property brief
- Next actionPrepare posts and email for review
Insight & reporting
Start with what needs you.
Bring bookings, operations and financial records into a daily briefing. Highlight exceptions and explain the next decision with the evidence beside it.
✧Today’s briefingExample
Two arrivals. One decision.
Harbour House is on track. Review the payout difference before closing the month.
- TriggerYour day begins
- ContextReview arrivals, open work and money exceptions
- Next actionPrioritize the decisions that need you