Read the message beside the customer history and owner. Prepare a reply or hand the conversation to a teammate who can see what has already happened.
Customer history and ownership stay in view.
Spacebrain Universal Inbox is a shared workspace for customer conversations and the records behind them. Your team can see the lead source, history, owner, booking, and next action beside a message. Reply directly, prepare a draft with AI, or route the conversation with its context intact.
The customer already told you what matters. Put their history and planned follow-up beside the message so a teammate can respond with confidence.
Can we discuss the next project?
Cole Type Co. · Project inquiry
Jamie Lee · Prepare discovery call
Pass the message, owner, urgency, and promised follow-up to the right person without resetting the lead.
See every message in one place.
Open a message beside lead source, prior activity, booking status, owner, and the next step it needs.
Bring approved details into the draft, make edits, and keep your team in control before anything goes out.
Pass the message, owner, urgency, and promised follow-up to the right person without resetting the lead.
Customer history and ownership stay in view. Here is a practical starting point for your setup.
Bring website enquiries, replies, and missed-call recovery into one shared queue.
See the lead source, conversation history, notes, booking status, and activity before responding.
Reply directly or use AI to prepare a context-aware draft your team can control.
Assign the owner, send the booking link, start follow-up, create a task, or log the outcome in the CRM.
Explore six tools to use alongside Universal Inbox.
Turn an inbound message into a CRM record with context and a next step from the first reply.
Keep the recovery message, lead history, owner, and follow-up in the same shared queue.
Answer questions, share the right booking path, and keep the outcome tied to the lead.
Route a conversation with its full history intact—no forwarding screenshots or asking the lead to repeat themselves.
Keep every question, update, and promised next step connected to the customer record.
Give each client a branded response workflow that your team can run without another inbox.
Can we talk about the project I sent yesterday? Start by following these steps: open the conversation; read the customer context; reply or assign the next step. Customer history and ownership stay in view.
Universal Inbox brings the conversation, lead record, source, history, owner, and next step into one shared workspace.
Your team can reply directly, use AI to draft a response, or take over any conversation with the same context in view.
Messages can be assigned, routed, connected to booking, and recorded with the lead in Spacebrain’s built-in CRM.
AI follows the rules and information you provide. Your team controls the reply and can step in whenever needed.
Yes. Agencies can deliver a branded shared response workflow for each client without introducing a separate inbox product.
The Inbox is designed to work with the connected lead, booking, messaging, voice, workflow, and automation tools in Spacebrain.
Start with the channels and workflows that matter most, then give your team one place to see context and move conversations forward.
