A shared inbox needs a shared memory.
The customer already told you what matters. Put their history and planned follow-up beside the message so a teammate can respond with confidence.
Platform/Universal Inbox
Pick up the conversation. Keep the whole story.
Read messages beside customer history. Prepare a reply or hand over with the context your teammate needs.
Spacebrain Universal Inbox
Spacebrain Universal Inbox is a shared workspace for customer conversations and the records behind them. Your team can see the lead source, history, owner, booking, and next action beside a message. Reply directly, prepare a draft with AI, or route the conversation with its context intact.
What you can do
See every message in one place.
Start every reply with the full story
Open a message beside lead source, prior activity, booking status, owner, and the next step it needs.
Prepare a better reply, then review it
Bring approved details into the draft, make edits, and keep your team in control before anything goes out.
Route the conversation with context intact
Pass the message, owner, urgency, and promised follow-up to the right person without resetting the lead.
HOW IT WORKS
How it works
- 01
Capture
Bring website enquiries, replies, and missed-call recovery into one shared queue.
- 02
Understand
See the lead source, conversation history, notes, booking status, and activity before responding.
- 03
Respond
Reply directly or use AI to prepare a context-aware draft your team can control.
- 04
Advance
Assign the owner, send the booking link, start follow-up, create a task, or log the outcome in the CRM.
Every conversation. One inbox.
New lead enquiries
Turn an inbound message into a CRM record with context and a next step from the first reply.
Missed-call recovery
Keep the recovery message, lead history, owner, and follow-up in the same shared queue.
Booking conversations
Answer questions, share the right booking path, and keep the outcome tied to the lead.
Team handoffs
Route a conversation with its full history intact—no forwarding screenshots or asking the lead to repeat themselves.
Customer follow-up
Keep every question, update, and promised next step connected to the customer record.
Agency client delivery
Give each client a branded response workflow that your team can run without another inbox.
Your business tools.One subscription.
Questions & answers
Practical answers for planning the work.
What is Universal Inbox?
Universal Inbox brings the conversation, lead record, source, history, owner, and next step into one shared workspace.
Can AI help draft replies?
Your team can reply directly, use AI to draft a response, or take over any conversation with the same context in view.
What happens to the lead context?
Messages can be assigned, routed, connected to booking, and recorded with the lead in Spacebrain’s built-in CRM.
Can my team take over a conversation?
AI follows the rules and information you provide. Your team controls the reply and can step in whenever needed.
Can agencies use it for clients?
Yes. Agencies can deliver a branded shared response workflow for each client without introducing a separate inbox product.
Does it work with booking and follow-up?
The Inbox is designed to work with the connected lead, booking, messaging, voice, workflow, and automation tools in Spacebrain.
Do I need a separate inbox or CRM?
Start with the channels and workflows that matter most, then give your team one place to see context and move conversations forward.