Turn completed work into trusted customer feedback

Turn customer feedback into the next right response.

Ask for feedback at the right moment, keep it connected to the customer record, and make every review or response task visible to the person who owns it.

Set up reputation workflowsSee how it works
  • Review-request workflows
  • Customer context
  • Owned response work
Service completion feedbackNew response
SPACEBRAIN · REPUTATION MANAGEMENT

The service was fast and clear.

AConfirm the customer record
BRequest a review at the right time
CAssign the response owner
NEXT STEPResponse task assigned
01Review-request workflowsConnected to the same customer workflow
02Customer contextConnected to the same customer workflow
03Owned response workConnected to the same customer workflow
REPUTATION WORK, CONNECTED

Request feedback, then make the response work visible.

Bring the customer milestone, feedback request, response context, and next action into the same customer workflow.

01

Ask at the right customer moment

Trigger an approved review or feedback request after the service milestone that matters, instead of relying on a manual reminder.

02

Keep feedback with the customer context

Match the feedback to the customer record so the team can understand the relationship, recent work, and history before it responds.

03

Route response work to an owner

Create a clear task or follow-up for the person responsible, so positive feedback and service issues do not sit unowned in a shared queue.

FEEDBACK NEEDS A FOLLOW-THROUGH

A review request is only useful when the team can act on the outcome.

Spacebrain keeps feedback operations attached to the customer workflow, from a well-timed request through the right response and follow-up.

DISCONNECTED SETUP

More handoffs before anyone acts.

  • Review requests depend on manual chasing
  • Feedback is separated from the customer record
  • Responses wait in an unowned queue
WITH SPACEBRAIN

One conversion becomes a clear next step.

  • Requests follow the right service milestone
  • The team sees the related customer context
  • Every response task has a visible next owner
HOW IT WORKS

Build a reliable feedback loop in four practical steps.

  1. 01

    Choose

    Identify the customer moment where a request is appropriate.

  2. 02

    Ask

    Send the approved feedback or review request with a clear next step.

  3. 03

    Review

    Keep the response and customer context together for the right owner.

  4. 04

    Respond

    Assign the response, resolve the follow-up, and learn from the outcome.

BUILT FOR SERVICE TEAMS AND AGENCIES

Build a feedback workflow around the moment your customer has value to share.

01

Service completion

Ask for feedback after a completed appointment, job, delivery, or support milestone.

02

Customer recovery

Route concerning feedback to a clear owner before it becomes an unresolved service issue.

03

Local business operations

Give each location a repeatable request and response workflow while retaining local customer context.

04

Client reporting

Keep reputation tasks and their status visible alongside the client’s wider delivery work.

05

Testimonial follow-up

Identify strong feedback that deserves a customer-approved follow-up or case-study conversation.

06

Team accountability

Make review and response work explicit, owned, and measurable instead of relying on a shared inbox.

FOR AGENCIES

Give every client a reputation workflow their team can actually operate.

Set a repeatable model for customer feedback, response ownership, and client reporting while keeping each client’s records and work separate in the right workspace.

Start for free
QUESTIONS, ANSWERED

Reputation Management FAQs.

What is reputation management in Spacebrain?

Reputation Management helps teams coordinate customer feedback and review-request workflows, keep the related customer context available, and assign the response or follow-up work to the right owner.

Can feedback start an automation?

Yes. Use a customer milestone or submitted feedback to start an approved request, assignment, notification, or follow-up workflow.

Does Spacebrain publish reviews to every third-party platform?

Use Spacebrain to coordinate the request and response workflow. Confirm any platform-specific publishing or connection requirement in the integrations settings before promising it to clients.

Can agencies manage reputation workflows for clients?

Yes. Build a repeatable workflow for the client service, then keep that client’s feedback, response work, contacts, and reporting context in their own workspace.

How should a team handle negative feedback?

Route it promptly to an accountable owner, review the customer context, and follow the business’s approved service-recovery and response process.

START FREE

Make customer feedback part of a well-run workflow.

Ask at the right moment, keep the context close, and give every response a clear owner and next action.

Set up reputation workflowsView pricing