Good follow-through includes listening.
After a service milestone, a clear feedback request helps the conversation continue. Keep the response and any follow-up visible to the team.
Platform/Reputation Management
Make feedback part of the relationship.
Connect a feedback request to a customer milestone. Manage the sequence, assign response work and keep the history available for the next conversation.
Spacebrain Reputation Management
Spacebrain Reputation Management coordinates customer feedback and review-request workflows. Trigger a request after a chosen customer milestone, keep the feedback with the customer’s history, and assign response or follow-up work to an owner.
Available external publishing depends on the supported connection.
See the feedback. Follow through on it.
Bring connected reviews and review requests into the same workspace, with the information your team needs to respond.
See the review picture
Review average rating, rating distribution, sentiment and response rate across connected locations. Filter the review stream for work that needs a reply.
Ask after the right milestone
Send an SMS or email request, or build a multi-step request sequence. Use the review link for the connected business location.
Explore the workflowCheck the recorded result
Track requests that were sent, clicked, failed or suppressed. Assign follow-up work while the customer context is still in view.
Explore the workflowHOW IT WORKS
How it works
- 01
Choose
Identify the customer moment where a request is appropriate.
- 02
Ask
Send the approved feedback or review request with a clear next step.
- 03
Review
Keep the response and customer context together for the right owner.
- 04
Respond
Assign the response, resolve the follow-up, and learn from the outcome.
Ask while the experience is fresh.
Service completion
Ask for feedback after a completed appointment, job, delivery, or support milestone.
Customer recovery
Route concerning feedback to a clear owner before it becomes an unresolved service issue.
Local business operations
Give each location a repeatable request and response workflow while retaining local customer context.
Client reporting
Keep reputation tasks and their status visible alongside the client’s wider delivery work.
Testimonial follow-up
Identify strong feedback that deserves a customer-approved follow-up or case-study conversation.
Team accountability
Make review and response work explicit, owned, and measurable instead of relying on a shared inbox.
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Questions & answers
Practical answers for planning the work.
What is reputation management in Spacebrain?
Reputation Management helps teams coordinate customer feedback and review-request workflows, keep the related customer context available, and assign the response or follow-up work to the right owner.
Can feedback start an automation?
Yes. Use a customer milestone or submitted feedback to start an approved request, assignment, notification, or follow-up workflow.
Does Spacebrain publish reviews to every third-party platform?
Use Spacebrain to coordinate the request and response workflow. Confirm any platform-specific publishing or connection requirement in the integrations settings before promising it to clients.
Can agencies manage reputation workflows for clients?
Yes. Build a repeatable workflow for the client service, then keep that client’s feedback, response work, contacts, and reporting context in their own workspace.
How should a team handle negative feedback?
Route it promptly to an accountable owner, review the customer context, and follow the business’s approved service-recovery and response process.