Trust Center
Trust starts with explicit boundaries: what data enters the system, who can access it, which actions AI may take, and when a person must step in.
Request documentationMake important controls visible and understandable.
Human review for sensitive decisions
Traceable ownership and activity
Define, restrict, observe, and improve.
- 01
Define
Document approved knowledge, roles, permissions, and escalation conditions.
- 02
Restrict
Limit access and AI actions to the work each role and workflow requires.
- 03
Observe
Keep conversation, action, and ownership context available for review.
- 04
Improve
Review failures and edge cases, then update the underlying rule or process.
The areas every customer should be able to evaluate.
Data handling
Role-based access
AI action limits
Human escalation
Vendor transparency
Incident readiness
Review the controls that apply to your intended workflow.
Start with the data and actions your team plans to use. Identify the customer information in scope, who needs access and which integrations are connected. Then review the Spacebrain documents that apply to those modules and that workflow.
For AI-assisted work, confirm which sources are available, which actions the configured workflow may take and where a person reviews or takes over. For connected services, check the account permissions and provider terms that apply.
A general product description cannot replace the documentation for your specific setup.
Use the linked Privacy Policy, Terms and service-provider information as a starting point. Email [email protected] with the modules and integrations in your review to request the current assessment document, provider list or other applicable information.
- Data and access
- Describe the information entering the workflow and the users who need to work with it.
- AI and human decisions
- Identify the supported actions, review steps and questions that require a qualified person.
- Provider and policy documents
- Request the current material that applies to the modules, connections and contractual review you are considering.
CASA Level 1 security assessment
Spacebrain has completed and passed an App Defense Alliance CASA Level 1 security assessment. Contact [email protected] to request the assessment documentation.
Trust center questions
Clear answers about Spacebrain, setup, and what to expect.
Does Spacebrain replace professional judgment?
No. Sensitive medical, legal, financial, employment, and other professional decisions require qualified human review.
Can AI actions be limited?
Yes. Workflows should define permitted actions, required information, and conditions that trigger a handoff.
Where can customers request security information?
Contact [email protected] for current security, privacy, and vendor documentation.
Where can I find policies and service-provider information?
Use the Privacy Policy, Terms and Conditions, and Service providers links above. Contact the team for the current subprocessor list and any additional documents required for your review.