Give your voice agent a job: collect project details, answer an approved question or guide a caller to a booking. Set the knowledge and human handoff rules.
Avery Cole · Cole Type Co.
Avery I’d like to book a call about our next project.
Spacebrain I can help. What are you hoping to improve?
The next owner can see what the caller needs.
Spacebrain Voice Agents lets you design AI call workflows around a defined job, such as answering an inquiry, qualifying a lead, or confirming the next step. You configure the knowledge, questions, actions, and handoff rules, then keep the call outcome connected to customer work.
Most calls do not need a heroic conversation. They need a fast, helpful path to the next decision. Build that path once, then keep the outcome connected to the customer record your team already uses.
One agent can answer new-lead calls. Another can follow up. Another can confirm appointments. A narrow job makes the questions, guardrails, and result far easier to control.
Use approved questions to capture the details your team needs. Guide qualified callers toward an available appointment, route the conversation, or hand it to a person, with the call context connected to your CRM.
When someone qualifies, offer a booking path, send an approved confirmation, or transfer to a human with the context already attached.
The next owner can see what the caller needs. Here is a practical starting point for your setup.
Choose one expensive-to-miss call moment and define the finish line: booked, routed, qualified, or followed up.
Add the approved knowledge, questions, limits, and human-handoff conditions that keep the call useful.
Run realistic conversations and edge cases until the caller’s next step is clear, not theoretical.
Launch, review the outcomes, and tighten the flow with the team that owns the customer relationship.
Explore six tools to use alongside Voice Agents.
Give high-intent callers a helpful first response, capture what they need, and move qualified opportunities toward the right next step.
Collect the few details that determine fit, urgency, service area, or ownership before a teammate spends time on the handoff.
Offer the right available booking path once the caller has reached the qualification point your team requires.
Give callers a useful path outside team hours and preserve their context for the next team member to act on.
Use an approved call flow to help customers confirm, reschedule, or prepare before an appointment is lost.
Recognize when a conversation needs a person and transfer the context instead of making the caller start over.
Confirm the project details before offering a call. Start by following these steps: use approved knowledge; ask the qualifying questions; record the call outcome. The next owner can see what the caller needs.
A voice agent can support one defined customer conversation: answering inbound calls, qualifying a lead, offering a booking path, routing to the right person, or starting an approved follow-up. Focus the role so the outcome is easy to review.
An AI receptionist is one common voice-agent role: answering inbound calls, qualifying, and routing. Voice Agents is the broader workflow for designing the exact call job your business needs done.
Yes. A voice workflow can guide qualified callers to the appropriate booking path while appointment and customer details remain connected to the CRM.
Start with one bounded job, test realistic conversations and exceptions, define the human-handoff conditions, and review the consent, recording, and disclosure requirements that apply to your business and location.
Voice-agent capacity is available on paid Spacebrain plans and uses AI credits. Review current plan details and expected call volume before launch.