Production & Delivery · Lesson 14

Build the run of show and production roles

Turn the event into a timed operating plan with owners, cues, assets, and recovery actions.

What you will learn

  • Create a usable run of show
  • Assign clear live roles
  • Add recovery plans for likely incidents

Core concepts

Audience track: Record what attendees see and do: holding screen, welcome, poll, teaching, demonstration, offer, Q&A, and close.

Backstage track: Record slide cues, links, spotlight changes, recordings, chat posts, time signals, and escalation owners.

Decision cue: Define how the producer communicates time, technical issues, skipped sections, or a move to backup without interrupting the room.

The practical method

  1. 01

    1. Block the show Set realistic durations for arrival, opening, sections, interaction, offer, Q&A, and close.

  2. 02

    2. Assign owners Name host, presenter, producer, moderator, support, sales handoff, and backup.

  3. 03

    3. Attach assets Link the final deck, videos, polls, URLs, music rights, lower thirds, and follow-up resources.

  4. 04

    4. Add cues Write exact moments for recording, captions, chat links, screen share, timer warnings, and handoffs.

  5. 05

    5. Add incident branches Document the response to missing speaker, broken demo, lost connection, bad link, abusive chat, and platform outage.

Worked example

A founder runs slides, chat, polls, recording, and the pitch alone. A demo failure consumes eight minutes. The revised show gives a producer all controls, a moderator the questions, and the presenter one job. A prerecorded demo is ready if the live environment fails.

Build the template

  • Time and segment
  • Audience experience
  • Presenter cue
  • Producer action
  • Backup action

Quality checklist

  • Every segment has an owner
  • The deck and links are final
  • Time cues are agreed
  • Common failures have responses
  • The team can find one current document

Failure drill

The speaker finishes early and the producer has no cue

The case

A demo ends seven minutes early. The host cannot tell whether to open questions, play the backup clip, or move to the offer. The moderator has three urgent questions, but no one knows who may interrupt the presenter.

Your call

  1. Which decision belongs in the run of show?
  2. Who owns the cue and who confirms it?
  3. What asset must be ready before the room opens?
Reveal a defensible response

Response: Add timed branches, not just timed segments. Name the cue, owner, channel, backup asset, and rejoin point for an early finish, a long segment, and a failed demo. Rehearse the handoff aloud so the first attempt is not in front of attendees.

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