Faster first response
Acknowledge the caller before the opportunity goes cold.
When the team is on a job, respond quickly, collect approved details, and route the request with the conversation attached to the lead record.
Recovery path · Missed call → owner
Conversation · Owner · Next action
A voicemail alone does not give the dispatcher enough context. Capture the reason, location, urgency, and preferred timing before deciding what happens next.
When the team is on a job, respond quickly, collect approved details, and route the request with the conversation attached to the lead record.
Answer live or trigger a prompt missed-call response.
Ask only for job details that change priority or routing.
Move the request to a callback, booking, or team queue with context.
Acknowledge the caller before the opportunity goes cold.
Give the team the details needed to decide.
Make the next owner and next action explicit.
Spacebrain is built on a modern AI-native architecture so teams can improve the workflow as they learn—not wait for a legacy system to catch up.
Connected to the same customer record.
Connected to the same customer record.
Connected to the same customer record.
A customer contacts the business while the people who can answer are working elsewhere. The response path needs to capture what the customer needs, explain the appropriate next step and leave enough context for the responsible teammate.
Choose the supported intake route for the situation: a form, a connected conversation or a configured call workflow. Ask for the service information needed to assess the request. Use the available customer record and native follow-up tools to continue the work when the responsible person becomes available.
Keep exceptions explicit. A request outside the service area, a scheduling conflict or a question requiring specialist judgment should have a defined handoff. Configure supported routing and review behavior around the business process rather than asking AI to make an operational promise it cannot verify.
Test the normal path with a controlled request and inspect the resulting conversation, record and owner. Then check a request with missing information and one that should be handed to a person. The team should be able to find the request, continue the conversation and inspect the actual appointment or completed work.
Start with a path the team can explain and improve.
Start with one high-volume request and one clear handoff. Make the owner, next action, and stop condition visible before expanding the workflow.
Calls, forms, messages, answers, appointments, and follow-up activity stay attached to the same customer record instead of being reconstructed across separate tools.
Yes. The free plan gives teams a practical place to test one connected workflow, then expand when the operating model proves useful.